WHO WE ARE

OUR HISTORY

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HIGHLIGHTS

25+ Countries

25+ Countries

40+ Offices

$1.45 Billion

40+ Offices

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Consolidated EA Group Revenue

Awards

2017

  • Generali Global Assistance Claims and Customer Service – Customer Champion Award at the America’s Claims Event (ACE Awards)
  • Generali Global Assistance Claims – Luminary of the Year at the ACE Awards
  • Identity Protection Resolution Center Team – Gold Stevie at American Business Awards for Customer Service Team of the Year in the Advertising, Marketing, Public Relations and Business Services Category
  • Identity Protection Marketing Team – Bronze Stevie at American Business Awards for Small-Budget Marketing Campaign of the Year (<$3 million) in the Marketing Campaign of the Year – Specialty Category
  • Generali Global Assistance Marketing Team – Bronze Stevie at American Business Awards for Educational and Engaging Travel Insurance Videos in the Travel & Tourism category
  • Generali Global Assistance – Silver Stevie at the Stevie Awards for Sales & Customer Service for Front-Line Customer Service Professional of the Year – Financial Services Industries Category
  • Generali Global Assistance – Bronze Stevie at the Stevie Awards for Sales & Customer Service for Back-Office Customer Service Professional of the Year Category

2016

  • Identity Protection Resolution Center Team – Gold Stevie at International Business Awards for Customer Service Department of the Year in the Advertising, Marketing, Public Relations & Business Services category
  • Identity Protection Resolution Center Team – Silver Stevie at American Business Awards for Customer Service Team of the Year in the Business Services Category
  • CSA Travel Protection Marketing – Gold Travel Weekly Magellan Award in the Advertising/Marketing Campaign category for Protect & Go Launch
  • CSA Travel Protection Customer Service – Bronze Stevie at the Stevie Awards for Sales & Customer Service for online eClaims solution

2015

  • Named one of Washington DC’s fastest growing “Blue Chip” companies by SmartCEO magazine
  • Identity Protection Resolution Center Team – Silver Stevie at International Business Awards for Customer Service Department of the Year in the Business Services Category
  • CSA Travel Protection Training – Silver Travel Weekly Magellan Award in the Online Education Program category for Agent University program
  • CSA Travel Protection Customer Service – Bronze Stevie at the Stevie Awards for Sales & Customer Service for Innovation in Customer Service
  • CSA Travel Protection Customer Service – Bronze Stevie at the Stevie Awards for Sales & Customer Service for Customer Service Department of the Year

2014

  • Named one of Washington DC’s fastest growing “Blue Chip” companies by SmartCEO magazine
  • Intelligent Call Routing Technology – Bronze Stevie at American Business Awards for the Best Use of Technology in Customer Service Category

2013

  • Identity Protection Resolution Center Team – Silver Stevie at International Business Awards for Customer Service Team of the Year in the Banking, Financial Services and Business Services Category
  • Travel Assistance Customer Service Team – Silver Stevie at International Business Awards in the Customer Service Department of the Year in the All Other Industries Category

2011

  • Future 50 award by SmartCEO magazine

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