Europ Assistance USA and CSA Travel Protection begins rebranding as Generali Global Assistance (GGA). Our new name more visibly embodies our mission and enables us to leverage the full capabilities of Generali to better serve our clients and partners under a unified brand. GGA launched Iris, a comprehensive identity theft protection platform with a single, easy-to-use online dashboard.
The Europ Assistance USA Identity Protection Customer Service Team wins a Silver Stevie Award at International Business Awards for Customer Service Department of the Year.
Europ Assistance USA launches its mobile Travel Risk Intelligence Portal, providing customers of our travel risk management solution another touch point to proactively manage travel risk. Our Intelligent Call Routing technology was awarded a Bronze Stevie Award in the Best Use of Technology in Customer Service category.
Europ Assistance (EA) USA launches its travel risk management solution, offering an alternative to traditional duty of care providers. EA USA wins two Silver Stevie Awards for Customer Service.
Europ Assistance USA is named of the fastest growing companies in the DC region by SmartCEO magazine.
Europ Assistance USA launches its Online Data Protection Suite, an enhancement to its identity theft protection product that protects consumers’ data from potential identity fraud and theft and gives them protection for any computer they use.
Europ Assistance USA launches Beneficiary Companion, a product aimed at enhancing the value of life insurance to consumers, further expanding its services to other events where assistance can help consumers alleviate the stress and hassles of a difficult situation.
CSA Travel Protection continues to develop innovative products for the vacation rental market, launching security deposit insurance which as an alternative to the traditional security deposit, allows renters to insure against accidental damage and rids owners of the hassle of taking and refunding deposits. CSA also joins the Europ Assistance Group that year.
The Europ Assistance Group reaches the milestone of having handled 150 million cases since its founding 43 years earlier. With the launch of matrix pricing, CSA Travel Protection is the first to provide an online travel insurance quote tool with a built-in risk modeling pricer, enabling CSA to produce the most accurate price based on multiple risk factors including destination, age, trip cost among others.
Europ Assistance launches its air ambulance sourcing tool. The first of its kind in the assistance industry, it allows for multiple air ambulance teams to be notified simultaneously of a transport need, resulting in faster, more flexible response and cost containment.
Europ Assistance (EA) Group celebrates its 40-year anniversary. Recognizing the growing crime of identity fraud and the difficulties experienced by victims, EA USA launches its identity theft protection resolution service, one of the first identity protection services to focus on helping those impacted by identity fraud.
In response to customers needing assistance and evacuation during natural disasters and political unrest abroad, Europ Assistance USA begins offering political security assistance to its clients.
CSA Travel Protection offers “cancel for any reason” coverage, an innovative benefit that addressed travelers’ fear of losing non-refundable deposits if they needed to cancel their trip for reasons not included in the travel insurance policy.
CSA Travel Protection leverages its underwriting experience to launch age rating, which opens up a new way to predict risk and price products more accurately. Competitors followed suit over the next few years.
CSA Travel Protection is established to address the need for an insurance product to cover travel cancellations, especially in the vacation rental market.
Europ Assistance USA office opens in Washington, DC.
1964 – 1980
Europ Assistance begins its expansion, opening offices and serving markets in Belgium, Italy, UK, Luxemburg, Spain, Brazil, Japan and Germany
Pierre Desnos founded both the concept of “travel assistance” and Europ Assistance (EA) in Paris, after seeing the difficulties encountered by friends who had a motor vehicle accident in Spain. With a multilingual switchboard, a medical team, 12 full-time employees and agent offices in 17 countries, EA carried out 160 assistance interventions its first year.