Privacy Policy

Customized Services Administrators, Inc. d/b/a Generali Global Assistance & Insurance Services (“CSA”) values the privacy of our users and others (collectively “Users” or individually each a “User”) who visit and use any CSA website and its associated services (the “Website”). This statement (the “Privacy Policy”) governs information provided to us by you as a User of the Website (“You”), or that we learn from Your use of the Website. BY ACCESSING, BROWSING, OR USING THE WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE RECEIVED, READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THE FOLLOWING PRIVACY POLICY AND ANY UPDATES TO IT. YOU FURTHER ACKNOWLEDGE AND AGREE THAT CSA DOES NOT PROVIDE MEDICAL ADVICE.

Non-Personal Information

Your use of the Website indicates Your consent to our collection of non-personal information about You. We collect this information through the use of cookies, web beacons, or log files. A cookie is a small text file that is stored on your hard drive for record keeping purposes. A web beacon is a small invisible GIF file, usually embedded in the website that helps track the online movements of Users. We also gather information in our log files, as do most web sites. This information includes Internet protocol addresses, browser types, referring pages and other information. The information in the log files is aggregated and does not identify individual Users.

We use the information collected through cookies, web beacons and log files to: (i) understand how our Users navigate our Website, (ii) collect analytics, (iii) help with registrations, (iv) advertise CSA products to You and (v) determine common traffic patterns. CSA may use this information to improve the Website, to make Website navigation recommendations and to help redesign the Website in order to make Your experience on the Website more efficient and enjoyable. You also have choices with respect to cookies. By changing Your internet browser settings, You have the choice to accept all cookies, to be notified when a cookie is set or to reject all cookies.

When You Purchase A Plan

After purchasing a plan, CSA may contact You for additional information about your trip or policy. Further, if You have purchased a plan, created an account or joined our mailing list, CSA may contact you to offer travel safety and security products, inform You of promotions/special offers, or to request customer feedback. CSA may contact you via phone, mail and/or email.

Sharing Plan Information

CSA may provide the contact information of Users who purchase a plan to affiliated business partners. You may be contacted via phone, mail and/or email. CSA will never share your credit card or financial information with these affiliated business partners. CSA does not partner with any ad server companies. If You purchase a plan, CSA shall make some of your personal information available to those organizations that service the plan, such as the insurance carrier(s) that underwrite the coverages, as well as insurance regulators, such as state departments of insurance.

Contact Preferences

If You do not want to be contacted by CSA in the future, if You do not wish CSA to share Your information with CSA’s affiliated business partners or if You do not want to receive travel safety and security product offers, promotions or requests for customer feedback, please let CSA know. You can contact CSA as listed below to request contact removal:

Attn: Customer Privacy Management Office
4181 Ruffin Road, Suite 150
San Diego, CA 92123

Phone Number: 866-757-0010

Email: consumerprivacy@us.generaliglobalassistance.com

HIPAA Information

Certain information held on the Website may be considered “Protected Health Information” as defined in the Health Insurance Portability and Accountability Act of 1996, (Pub. L. 104-191, August 21, 1996, 110 Stat. 1936), 42 U.S.C. § 1320d – 1320d-8, as amended (“HIPAA”). That information is retained, processed and communicated in accordance with HIPAA. CSA does not share Protected Health Information of Users with nonaffiliated third parties unless doing so is appropriate to carry out a User’s request or CSA reasonably believes that doing so is legally required, facilitates CSA’s operations or is in CSA’s interest to protect its property or other legal rights or the rights or property of others, in any case only as permitted by law.

Children

Consistent with the Children’s Online Privacy Protection Act of 1998 (COPPA), CSA will never knowingly request information from anyone under the age of thirteen (13) without requiring parental consent, and no part of the Website is directed to persons under thirteen (13). IF YOU ARE UNDER THIRTEEN (13) YEARS OF AGE, THEN PLEASE DO NOT USE OR ACCESS THE WEBSITE AT ANY TIME OR IN ANY MANNER.  If you believe the personally identifiable information of anyone under the age of thirteen (13) has been provided to CSA, and you are the parent or guardian of that individual, you may contact us to request that we delete any such personally identifiable information at consumerprivacy@us.generaliglobalassistance.com.

California Residents

If you are California resident, please see our Privacy Notice for California Consumers for more information on your rights. The California Consumers supplements, but does not replace, this Privacy Policy.

Facebook Data

If You use your Facebook profile to create or log in to your Generali Travel InsuranceSM account, CSA shall collect and process certain data related to that profile. The Facebook data CSA collects and processes is: (i) your public profile and (ii) your email address. CSA collects and processes this information in order to authenticate travel insurance account creation and login. If You wish to request deletion of Your Facebook data please contact:

Attn: Customer Privacy Management Office
4181 Ruffin Road, Suite 150
San Diego, CA 92123

Phone Number: 866-757-0010

Email: consumerprivacy@us.generaliglobalassistance.com

Links to Other Sites

This Website may contain links to other sites and other products and services that are not owned or controlled by CSA. Please be aware that we are not responsible for the privacy practices or content of such other sites, products and services. CSA encourage you to be aware when you leave our Website. We encourage you to review the privacy policies of each and every third-party website that collects personal information as their privacy policy may differ from ours.

Our Commitment to Data Security

No data transmissions over the internet can be guaranteed to be 100% secure. Consequently, we cannot ensure or warrant the security of any information You transmit to us and You do so at Your own risk. Once we receive Your transmission of information, CSA implements reasonable administrative, technical and physical safeguards designed to ensure the security and confidentiality of Your information, protect against any anticipated threats or hazards to the security or integrity of such information, and protect against unauthorized access to or use of such information that could result in substantial harm or inconvenience to any User. These safeguards include use of a firewall, content filtering, intrusion detection, SSL encryption and access controls. Further, this Website uses a secure DigiCert certificate as our website encryption process. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical or administrative safeguards.

If CSA learns of a security systems breach, then we may attempt to notify You electronically so that You can take appropriate protective steps. By using the Website, You agree that CSA can communicate with You electronically regarding security, privacy and administrative issues relating to Your use of the Website. CSA may post a notice on the Website if a security breach occurs. Depending on where You live, You may have a legal right to receive notice of a security breach in writing. To receive a free written notice of a security breach (or to withdraw Your consent from receiving electronic notices), You must notify CSA via email at consumerprivacy@us.generaliglobalassistance.com

Note to International Visitors

All matters relating to our services and Website are governed by the laws of the State of California in the United States of America. If you visit our Website or contact us from outside of the United States of America, please be advised that (i) any information you provide to us or that we automatically collect will be transferred to the United States of America; and (ii) that by using our services or submitting information, you explicitly authorize its transfer to and subsequent processing in the United States of America in accordance with this Privacy Policy.

New York Domestic Violence Notice

New York Insurance Law §2612 provides important protections for victims of domestic violence. These protections prohibit insurers from taking certain actions against individuals based solely on their status as a current or former victim of domestic violence. The law also requires an insurer to protect the confidentiality of a person covered under an insurance policy when that person delivers to the insurer a valid order of protection against the policyholder or other person covered by the policy. In the event an insurer receives from a covered person a valid order of protection against the policyholder or other person covered under the policy then the insurer is prohibited, for the duration of the order, from disclosing to the policyholder or other person the address (including street, mailing or email addresses) and telephone number of the insured, or of any person or entity providing covered services to the insured. Any person, or the parent of a child who is a victim of domestic violence, may provide an alternative address, telephone number or other method of contact to CSA. To initiate a request for confidentiality in connection with a valid order of protection, please contact us or send a copy of the valid order of protection to:

Attn: Legal Department
4181 Ruffin Road, Suite 150
San Diego, CA 92123
Email: legal@us.generaliglobalassistance.com

CSA shall implement your request within three (3) business days of receipt. Once implemented CSA will not share your name, address, social security number or any other information to the policyholder or other insured covered under the same policy against whom you have a valid order of protection, without your express consent. You may revoke your request at any time by contacting CSA’s legal department at legal@us.generaliglobalassistance.com

New York State Domestic Violence Hotline
The New York State Domestic Violence hotline can provide you with information on domestic violence resources in your community. For the hotline number of your local domestic violence program, visit the Office for the Prevention of Domestic Violence at http://www.opdv.ny.gov/, or call the New York State Domestic Violence Hotlines at:

English, Español/multi-language accessibility: 1-800-942-6906
Deaf or Hard of Hearing: 711
NYC: 1-800-621-HOPE (4673) or dial 311
TTY: 1-866-604-5350

Changes and Updates to this Privacy Policy

CSA may occasionally update this Privacy Policy. Your continued use of the Website constitutes Your agreement to this Privacy Policy and any updates.  Updates shall apply immediately.