Generali Global Assistance Honored with a Silver Stevie® Award

GGA’s Travel Insurance & Assistance Services Division honored in the category of Customer Service Training or Coaching Program of the Year

Generali Global Assistance (GGA) today announced that its Travel Insurance and Assistance Services division has been honored with a Stevie® Award with a Silver medal in the category of Customer Service Training or Coaching Program of the Year.

GGA was recognized as a result of the training team’s ability to convert their training processes from in-person sessions to a completely virtual program within a matter of weeks. The training team leveraged a combination of internal resources and external platforms to bring their training programs online while also adding new training courses that explained how to adapt to the “new normal” both from a cultural perspective and how to use tools like messaging platforms that have become standard in the remote work era.

Matthew Rhea, Training Supervisor at Generali Global Assistance’s Travel Insurance and Assistance Services division commented on the news, “We’re thrilled that we have been honored for all of the hard work we did to adapt these training programs to the “new normal” in record time. We worked diligently to not only digitize our traditional training exercises but also gave employees the guidance they needed to effectively adapt to GGA’s remote work plan. As we continue to navigate the post-pandemic landscape, we will continue to make sure our teams have the knowledge and skills that are necessary for us to thrive as an organization.”

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals.  The Stevie Awards organizes eight of the world’s leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®.

The winners of the Stevie® Awards will be honored during the 15th Annual Stevie® Awards for Sales & Customer Service virtual ceremony on Wednesday, April 14th. Details about the Stevie® Awards for Sales & Customer Service and the list of Stevie® winners in all categories are available at 

About Generali Global Assistance

Generali Global Assistance has been a leading provider of travel insurance and other assistance services for nearly 30 years. Generali Global Assistance is part of the Europ Assistance Group, the travel insurer and assistance provider of the multinational Generali Group, which for over 185 years has created a presence in 60 countries with over 76,000 employees. Our success has been built on the foundation of trust that clients have placed in our ability to provide assistance in the most difficult of circumstances.

Generali Global Assistance offers travel insurance through vacation rental and property management companies, leading travel agencies, online travel agencies, other travel suppliers and directly to consumers. For more information on Generali Global Assistance and the policies offered for travelers, please visit:

Media Contact
Kevin McGrath
M Group Strategic Communications (for Generali Global Assistance North America)
+1 646 859 5955


Travel Protection Plans are administered by Customized Services Administrators, Inc., CA Lic. No. 821931, located in San Diego, CA and doing business as CSA Travel Protection and Insurance Services and Generali Global Assistance & Insurance Services. Plans are available to residents of the U.S. but may not be available in all jurisdictions. Benefits and services are described on a general basis; certain conditions and exclusions apply. Travel Retailers may not be licensed to sell insurance in all states, and are not authorized to answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. This Plan provides insurance coverage for your trip that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this Plan with your existing life, health, home and automobile policies. The purchase of this Plan is not required in order to purchase any other travel product or service offered to you by your travel retailers. Travel retailers receive payment from CSA related to the offer of travel insurance. If you have any questions about your current coverage, call your insurer, insurance agent or broker. This notice provides general information on CSA’s products and services only. The information contained herein is not part of an insurance policy and may not be used to modify any insurance policy that might be issued. In the event the actual policy forms are inconsistent with any information provided herein, the language of the policy forms shall govern.

Travel insurance coverages are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231. Generali US Branch operates under the following names: Generali Assicurazioni Generali S.P.A. (U.S. Branch) in California, Assicurazioni Generali – U.S. Branch in Colorado, Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice in Oregon, and The General Insurance Company of Trieste and Venice – U.S. Branch in Virginia. Generali US Branch is admitted or licensed to do business in all states and the District of Columbia.