Travel Assistance

Being Where It Matters, When It Matters

For more than half a century, travel assistance has been our business and we pride ourselves in providing excellent customer support when it matters, 24 hours a day, seven days a week.

We are proudly part of The Europ Assistance (EA) Group, who pioneered the travel assistance industry in 1963 and continues to be the leader in providing real-time assistance anywhere in the world. With the largest operational footprint in the assistance industry and decades of large volume and case history, we offer clients unparalleled global expertise and experience.

The EA Group provides assistance every 2 seconds worldwide 24/7 via 35+ multilingual assistance centers.  We also manage 10,000 medical transports annually via air ambulance and commercial airline.  Our wealth of in-house expertise, resources and technology enable us to provide turnkey logistical support for all types of evacuations.

Given our commitment and long history in the travel assistance space, the Generali Global Assistance has been on the front lines of numerous global crisis and has the proven ability and resources to handle large-scale events. From the Asian tsunami in 2004, where we assisted more than 1,000 people, to the earthquake in Japan to the Arab Spring, we prove our logistical mastery managing assets to ensure the safety and well-being of our customers.

Trusted by Leading Insurers

The Generali Global Assistance is a market leader in providing travel assistance services for the insurance industry. We count over 5 0 of the top accident, health, property and casualty insurers among our valued pool of clients. Our travel assistance services provide the human guarantee to complement the financial guarantee of these insurers’ policies, allowing them to provide their members with individualized assistance and peace of mind while traveling.

Key Services

Generali Global Assistance offers a suite of services to help travelers in their time of need – from small inconveniences like losing medication to life-threatening situations – all delivered with a caring, human touch. Key features of this program include:

Medical Assistance Services

  • Emergency medical payment
  • Medical search and referral
  • Replacement of medication and eyeglasses
  • Medical monitoring
  • Visitation with family member or friend
  • Dependent children assistance
  • Traveling companion assistance
  • Emergency evacuation
  • Repatriation of mortal remains
  • Trip interruption

Personal Assistance Services

  • Pre-trip information
  • Language interpretation
  • Location of lost or stolen items
  • Emergency cash
  • Emergency travel arrangements
  • Legal assistance or bail
  • Emergency message relay
  • Vehicle return
  • Pet return

Contact us to learn more about our travel assistance services.

I will like to thank this company for their excellent job done with my husband’s case… The coordination of the retuned flight to United States, was excellent!
    – Travel Assistance Customer