Generali Global Assistance Wins Two ACE/Claims Magazine Awards

Michelle Bjarnson Received the Customer Champion Award and Brandon Kay Was Named Luminary of the Year

NEW YORK and SAN DIEGO, June 27, 2017Generali Global Assistance’s Travel Insurance division, formerly CSA Travel Protection, announced today that it took home two top honors at the America’s Claims Event (ACE Awards) on June 21 in Charlotte, N.C.

Recognized for going above and beyond to serve her customers in a way that provides a seamless, supportive experience, Michelle Bjarnson was awarded the Customer Champion Award. Taking a unique approach, Bjarnson created a new role for the Claims & Customer Service Departments as the “Voice of the Customer.” She is the customer’s biggest advocate and ensures the company has exhausted all avenues to resolve issues or complaints.

Presented to Brandon Kay, the Luminary of the Year award, honors a strategic claims leader who has made large contributions toward effective, efficient and customer-supportive claims operations at their organization and the industry at large. A claims supervisor, Kay has onboarded claims new hires and led teams while exceeding business goals over the last two years. He’s contributed to reducing customer wait time, getting customers their payments quicker and was instrumental in a pilot program that resulted in more authority and autonomy to claims handlers.

“Michelle has a calming voice and is respectful of her client’s feelings. She is always empathetic of their situation and is able to ensure they understand the outcome,” said Bob Chambers, vice president of operations, Generali Global Assistance. “She is proactive when it comes to meeting the expectations of her clients and will not let something rest until she is completely satisfied that she has done everything she can to resolve any issue.”

“Brandon is a self-propelled, motivating, change agent in the travel insurance industry,” said Tiffany Glass, head of e-commerce, Generali Global Assistance. “His contributions have effectively and efficiently improved customer relations and streamlined the claims processes.”

Patricia L. Harman, editor-in-chief, Claims Magazine, commented on why they deserved these awards, “Each of these honorees has clearly contributed to improving the insurance industry and the claims process for their companies and the policyholders they serve, and we are privileged to recognize them.”

Generali Global Assistance offers a full suite of innovative, vertically integrated travel insurance products and assistance services that protect consumers against risks associated with travel and helps resolve issues that may arise. These services span the entire travel insurance value chain, including underwriting, product design, commercial delivery and claims administration. Several new and enhanced travel insurance plans under the Generali Global Assistance brand are being launched in the U.S.

One of Generali’s key differentiators is that its executive team has diversified experience across all insurance markets, including health, life, casualty, travel, property, liability and more. This unique expertise allows the Company the ability to offer innovative, customizable products that make travel safer and protect travel investments.

Details about Claims Magazine, the ACE Awards and all winners are available at

About Generali Global Assistance
Generali Global Assistance, formerly Europ Assistance USA, has been a leading provider of travel insurance and other assistance services for more than 25 years. The Company offers a full suite of innovative, vertically integrated travel insurance and emergency services, identity protection solutions, and beneficiary companion services. Generali Global Assistance is part of the multinational Generali Group, which for over 185 years has created a presence in 60 countries with over 76,000 employees. Our success has been built on the foundation of trust that clients have placed in our ability to provide assistance in the most difficult of circumstances.

Media Contact
Jesse Tron
M Group Strategic Communications (for Generali Global Assistance North America)
+1 212 266 0192

About the ACE/Claims Magazine Awards
Claims magazine has covered the business of insurance loss for 65 years and these winners will be profiled in an upcoming issue. For more information on Claims, visit

Travel insurance plans are administered by Customized Services Administrators, Inc., CA Lic. No. 821931, located in San Diego, CA and doing business as Generali Global Assistance and Insurance Services. Plans are available to residents of the U.S. but may not be available in all jurisdictions. Benefits and services are described on a general basis; certain conditions and exclusions apply. Travel Retailers may not be licensed to sell insurance, in all states, and are not authorized to answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. This plan provides insurance coverage for your trip that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. The purchase of this plan is not required in order to purchase any other travel product or service offered to you by your travel retailers. If you have any questions about your current coverage, call your insurer, insurance agent or broker. This notice provides general information on Generali Global Assistance’s products and services only. The information contained herein is not part of an insurance policy and may not be used to modify any insurance policy that might be issued. In the event the actual policy forms are inconsistent with any information provided herein, the language of the policy forms shall govern.

Travel insurance plans are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231. Generali US Branch operates under the following names: Generali Assicurazioni Generali S.P.A. (U.S. Branch) in California, Assicurazioni Generali – U.S. Branch in Colorado, Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice in Oregon, and The General Insurance Company of Trieste and Venice – U.S. Branch in Virginia. Generali US Branch is admitted or licensed to do business in all states and the District of Columbia.